Terms of Service

for the Dingio - Telegram Order Alerts Shopify app
Last updated: 21 October 2026
For stores that installed Dingio before 9 October 2026, the changes made on 9 and 13 October 2026 take effect on 15 November 2026. For other stores, they apply immediately. The change made on 21 October 2026 adds optional features (section 6a) and our Data Processing Addendum. It applies to a store only if it switches an optional feature on, and from the moment it does; for other stores nothing changes.

These terms govern your use of the Shopify app Dingio - Telegram Order Alerts ("the App"), provided by Marius Šiupšinskas, a natural person carrying out individual activity (individuali veikla) registered in Lithuania (European Union), trading as EpicPilot Labs ("EpicPilot Labs", "we", "us"). By installing or using the App, you agree to these terms.

1. What the App does

The App sends notification messages to a Telegram chat or group that you connect, when events occur in your Shopify store - such as a new order, a cancelled order, or a product falling to or below your chosen stock threshold. You choose which alerts to enable and where they are delivered.

2. Your responsibilities

• You are responsible for creating and controlling your own Telegram bot, and for keeping its token secure.
• You are responsible for choosing which Telegram chat or group receives your alerts, and for who has access to that chat. Anyone in a group you connect will see the alerts.
• You are responsible for complying with Shopify's terms and with Telegram's terms when using the App.
• You must not use the App unlawfully, or attempt to disrupt, overload, reverse-engineer, or gain unauthorised access to it.

If you switch on an optional feature that puts your customers' personal data into your alerts, such as customer details in alerts (section 6a), you are the controller of that data and you also:

• confirm that you have a lawful basis to share it with the people in your chat, and that your store's privacy notice tells your customers that their order details are shared with the services and staff you use to fulfil orders;
• keep the chat to the people who need the data, and remove anyone who no longer does;
• delete messages from the chat when you no longer need the data in them;
• handle your customers' requests about the data in your chat, such as requests for a copy or for deletion;
• accept that Telegram holds the messages under its own terms, may store them outside the European Union, and does not encrypt chats with bots end to end.

3. The App is provided "as is"

The App is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the App will be uninterrupted, error-free, or that every alert will be delivered, delivered on time, or delivered at all.

4. No service level guarantee

Alert delivery depends on services outside our control, including Shopify's webhook delivery, Telegram's messaging platform, our hosting providers, and general internet connectivity. Any of these may fail, be delayed, rate-limit traffic, or change their terms.

The App is a convenience, not a system of record. Your Shopify admin remains the authoritative source for your orders and inventory. Do not rely on the App as your only means of knowing about orders, and do not use it for any purpose where a missed or delayed message would cause harm or loss.

5. Plans, limits and charges

The App has a free plan and paid plans. The plans, their prices, their monthly alert limits and what each includes are shown on the App's Shopify App Store listing and in the App.

Early Supporter plan. Stores that installed the App before paid plans were introduced on 9 October 2026 are on the Early Supporter plan. The Early Supporter plan is free. Its limits are shown in the App.

Limits. Each plan includes a number of alerts per usage period. When your store reaches a limit, alerts of that kind pause until the limit resets, and alerts held back during the pause are not sent later. The App shows your plan, your limits, your usage and when it resets. We may also apply rate limiting, or temporarily hold alerts for a store whose usage places disproportionate load on our infrastructure or on third-party services.

Charges. Paid plans are billed by Shopify, through Shopify's billing system, on your Shopify invoice. You are never charged without approving a plan in Shopify. Billing cycles, renewals, proration, credits, and when a plan change or cancellation takes effect follow Shopify's billing for apps; we don't set separate rules for them. You can change or cancel your plan at any time from the App or your Shopify admin, and you may uninstall the App at any time.

Changes to plans. We may change the plans, including the Early Supporter plan and the prices, limits and features of any plan. We will give you at least 30 days' notice, through the App and/or by email, before a change that affects your store takes effect. A change that only adds to what your store gets, such as a higher limit or a new feature, may take effect at once.

6. Changes to the App

We may add, change, or remove features at any time as the App evolves. We aim to give notice of material changes that affect how you use it. Changes to what a paid plan includes follow section 5, with at least 30 days' notice before a change that affects your store.

6a. Optional features

Some features of the App are optional and off until you switch them on. Adding one changes nothing for stores that don't switch it on. When you switch one on, its conditions, shown in the App at that moment and described in our Privacy Policy, apply to your store from that moment until you switch it off. A later change to an optional feature that affects your rights follows section 12, for the stores that have it switched on.

Customer details in alerts. On the plans that include it (Pro and Business), you can add the customer's name, addresses (the shipping and the billing address, as one option) and phone number to your order alerts, each of these three separately. Before you switch on the first one, the App asks you to accept our Data Processing Addendum, under which we process these details on your behalf. Dingio never stores them. If you switch a detail off, or your plan no longer includes this feature, it is left out from the very next alert Dingio sends.

7. Discontinuation

We may discontinue the App, in whole or in part, at any time. If we decide to discontinue it, we will give merchants reasonable advance notice - normally at least 30 days - through the App and/or by email, so you can arrange an alternative. If we discontinue the App, we will cancel any paid plan in Shopify so that no further charges are made after the App stops working, and refund the unused part of a yearly plan paid in advance. On discontinuation or uninstall, your data is deleted as described in our Privacy Policy.

8. Limitation of liability

To the maximum extent permitted by applicable law, EpicPilot Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, sales, data, business, or goodwill, arising out of or in connection with your use of, or inability to use, the App - including any missed, delayed, or undelivered alert.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to the App shall not exceed the amount you paid for the App in the 12 months before the event giving rise to the claim (zero on a free plan).

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

9. Third-party services

The App relies on third-party services, including Shopify and Telegram, each governed by their own terms and privacy practices. We are not responsible for those services, their availability, or any changes they make. Dingio - Telegram Order Alerts is not affiliated with, endorsed by, or sponsored by Telegram Messenger or Shopify.

10. Privacy

Our handling of data is described in our Privacy Policy, which forms part of these terms.

If you switch on an optional feature for which we process your customers' personal data on your behalf, our Data Processing Addendum also forms part of these terms for your store, from the moment you accept it in the App. For that data, it prevails over these terms and the Privacy Policy where they differ.

11. Termination

You may stop using the App at any time by uninstalling it from your Shopify store. We may suspend or terminate your access if you breach these terms, or if required to do so by Shopify, by law, or to protect the App and other merchants.

12. Changes to these terms

We may update these terms as the App evolves or as legal requirements change. We will give at least 30 days' notice, through the App and/or by email, before a change that affects your rights or what you pay takes effect. Adding an optional feature (section 6a) changes nothing for stores that don't switch it on, so it is not such a change. The "Last updated" date above reflects the most recent revision. If you don't agree to a change, you can change your plan or uninstall the App before it takes effect; continued use after that constitutes acceptance of the updated terms.

13. Governing law

These terms are governed by the laws of the Republic of Lithuania. Where you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of your country of residence.

14. Contact

Questions about these terms:

Marius Šiupšinskas, trading as EpicPilot Labs
Individual activity (individuali veikla) registered in Lithuania
Lithuania, European Union
Telegram: @EpicPilotLabs
Email: dingio@epicpilotlabs.com